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Employment Listings

We have a variety of different employment opportunities at Mrs. Fields, both full time and seasonal. See a list of our current openings below. For more information please call 1-800-COOKIES.

Our Location:

1717 South 4800 West
Salt Lake City, UT 84104


Standard Employment Application

Please print and fill out an application prior to coming in.


Holiday Employment Opportunities

Call Center Agent

  • Customer passionate!
  • Represent the Mrs. Fields brand in a positive and upbeat manner.
  • Has an ethical character and driven to learn.
  • Assist our customers in finding the best Mrs. Field’s products for their gifting needs.
  • Practice strong organizational skills.
  • Ensure that calls are answered and taken in a timely manner.
  • Receive and process customer orders by phone.
  • Ability to up sell additional items on each sales call.
  • Strong decision making skills.
  • Driven to be up to date on all items, policies, procedures and issues.
  • Maintain a superior customer service image for Mrs. Fields.
  • Track progress of orders and research all necessary information for the customer.
  • Negotiate effectively with customers; find effective solutions to any problem related to Mrs. Fields orders, service and/or products.
  • Process catalog/email requests and removals.
  • Assist customers with website difficulties.
  • Complete all assignments assigned by the management team in a timely and efficient manner.
  • Participate in monthly and quarterly sales incentive programs; achieve sales and quality assurance goals as set by management.
  • Exceed our customer’s expectations. Provide the Wow Factor! If selected to interview ask us what that means.

Position Qualifications:

  • High school diploma, GED certificate or equivalent.
  • The ability to type 35 words per minute (a grammar and typing speed test will be required of each candidate considered for hire).
  • Proficiency in Microsoft Windows, Word and Internet browsing software.
  • Availability for a flexible schedule with some weekend shifts required.
  • 3 to 6 months of previous call center experience (sales/suggestive selling experience is a plus).

Warehouse Associate

  • Unload inbound freight carriers and inspect for accuracy.
  • Move, pull, and store inventory from warehouse racks and load/unload inbound and outbound trailers.
  • Stack product on pallets.
  • Input inventory details into computer system.
  • Scrap obsolete inventory
  • Daily cleaning of warehouse
  • Daily and monthly cycle counts possible
  • Other duties as assigned

Position Qualifications:

  • High School diploma or GED
  • One to three months related experience
  • Basic use of a computer with some experience using Excel
  • Promote a safe work environment
  • Ability to read, write and communicate in English
  • Ability to apply common sense understanding to carry out instructions furnished in writing or orally
  • Ability to complete basic math calculations
  • Work well under stress and pressure

Working Conditions:

  • General manufacturing and warehouse environment. Fast Paced with some stress during busy periods.
  • Be able to lift 70 lbs.
  • Must be able to stand for extended periods
  • Loud noise level
  • Smell cookies all day
  • Work in Freezer at temperatures of -10 degrees

Production Team Member

  1. This position is entry level and involves baking, decorating, and packaging of finished product.
  2. Adhere to safety requirements and work in a Safe manner
  3. Learn and display Lean Principles
  4. Other duties as assigned.

Shifts Available:

  • Shift A: Kitchen 5am-1:30pm
  • Shift B: Kitchen 2pm – 10:30pm
  • Shift C: Production 7am-3:30pm
  • Shift D: Production 4pm-12:30am
  • Shift E: Graveyard 9:30pm-6am Sunday-Thursday
  • Shift F: Packaging 7am-3:30pm
  • Shift G: Packaging 4pm-12:30am