Q + A with Customer Service

Every day the Mrs. Fields customer service team helps people with their gifting needs, everything from arranging international shipping to helping people determine just the right gift for their occasion. We thought it would be fun to talk with them and find out some of the most frequently asked questions they get each day, plus interesting facts to share. Here’s our Q+A:

What is your most popular flavor? 

The semi-sweet chocolate chip cookie is our most popular. Just the perfect amount of chocolate and chew and sweet!

Do you ship internationally?

Yes! We can ship anywhere all over the word via UPS except for Mexico, Spain and Brazil.

Are the cookies still fresh after being in transit for so long?

Absolutely! We do lots of shipping testing to ensure that our products will arrive to any destination without and freshness issues. We also seal our packages for freshness so that they won’t dry out during transit. Our Nibblers have a 30-day shelf life and our regular size cookies have a 12-day shelf life. We also have a freshness guarantee so that if there are any issues we’d be happy to help make things better

What is a feature or service that surprises most people? 

Personalized tins are a big hit. A lot of people like that they can add that personalized touch to a tin so that it’s more than just a gift, it becomes a memory. Also, once the cookies are gone they can still use the tin for decoration or to hold keepsakes or whatever they’d like.

 What’s a favorite story about really making somebody’s day?

When one of our Corporate Sales reps found out her customer’s father had just passed away, she sent the customer a Sympathy Basket of cookies to let her know she was thinking about her. The customer called back to let us know that she was so grateful for the basket and said that it was so thoughtful of the rep to do something like that. 

What’s the most unusual request you’ve ever had?

We’ve had some fun requests about the design of cookie cakes. Unfortunately, due to the high volume that we make each day, we’re not able to do pictures and designs outside of what is offered online, but we’ve had people ask us to make some very detailed images for them.

10 New Summer Hacks

From pesky bugs to drippy popsicles, we’ve got great new tips to solve summer like a boss!

1. Lime-Away

Repel bugs naturally with halved limes and whole cloves. Works great and smells amazing!

2. Undercover Valuables

Wash out an old sunscreen bottle and fill store your valuables in it at the beach to avoid pick-pockets.

3. Drip Protectors

Pop a simple cupcake liner on the bottom of a popsicle to keep drips off of hands!

4. Non-Streak Tans

Mix self-tanner with moisturizer to get a more even tan with no streaks!

5. Aloe Vera Ice Cubes

Fill ice cubes trays with aloe vera gel and freeze for instant, soothing sunburn relief.

6. Sunglasses Organized

Keep sunglasses un-scratched and easy to find by hanging them on a hanger.

7. Tabletop S’mores Pit

No campfire necessary. Line terra cotta pots with foil and fill with hot charcoals for tabletop s’mores. Perfect for our Sweet S’mores Kit!

8. Stay-in-Place Straws

Thread a straw through the can opener to keep it in place while sipping.

9. No pockets? No problem

Attach keys to your dog’s leash when you don’t have pockets.

10. Toothpaste Treatment

Most toothpastes contain eucalyptus, a naturally soothing ingredient for itchy, red bug bites.

Do you have a favorite summer hack? Share it with us!

 

Sweet Summer Hostess Gifts

If part of your summer plans include staying with friends or family, don’t forget a sweet hostess gift to express your gratitude. Even a generous gift is far less money than a hotel, so take time to arrange something special. Here are five favorite ways to say thanks so much:

1. Pick up a gift card from a local grocery store and enclose it in a thank you note at your departure. It’s a kind gesture to help replenish the kitchen.

Summer Fun Pail

2.  Send your thanks with this Mrs. Fields gift idea, a reusable pail filled with cookies and candies. The treats can be enjoyed immediately, and the pail can be used for endless summer fun.

3. If your hosts have little kids, offer to babysit one night. Every parent enjoys a night out, especially if they don’t have to arrange (or pay for) childcare.

4. Take care of dinner one night. Whether you cook a meal yourself, order in pizza, or treat everyone to a night out, offer to get this one.

Personalized Cookie Tin

5. Take a snapshot from your time together and upload it on a personalized tin. This is a great way to commemorate your time together, and so thoughtful too!

Right now, it’s easier than ever to say thanks with Mrs. Fields, so check out our entire line of Thank You gifts for sweet savings.

 

Summer Gifts for Summer Fun

Summer Fun Pail

Summer is in full swing and that means plenty of sun and fun to keep everybody celebrating the whole season long. But don’t let all that celebration keep you from remembering to celebrate the people in your life. We’ve got some fun, fabulous gifts in our Summer Fun Collection to make giving easy and fun!

Have a Ball Box

Our Have a Ball Box is our favorite gift idea for swimming teachers, summer birthday parties, and your generous friend who invited you to her beach house for the week.

Gone Campin’ Box

We love the Gone Campin Box as a gift for camp counselors, Scout masters, and grandpas who still remember how to work the old camp stove.

Shades of Sunset Box

We designed our Shades of Sunset Box to beckon those gorgeous hues of summer sunsets, marking ends of happy summer days and making an easy, ideal gift for going away parties, hostess gifts and even a summer romance.

Delightful Donut Box

Our Delightful Donut Box may require a double-take. Our buttery frosted cookies are dressed up like donuts with colorful sprinkles. We love this gift idea to say thanks to summer babysitters, day camp friends, and office parties.

Turtle Surprise Box

Popping in to see a friend on a road trip? Our Turtle Surprise Box says it all!

Superstar Box

And finally, our Superstar Box is a favorite pick for family reunions, parade volunteers, and other summer superstars in your life.

Shop all of our Summer Fun Collection to find the ideal offerings for everyone on your summer gifting list. We’ve made giving so easy, you’ll feel like you’re on vacation!

Invite Mrs. Fields to the Wedding

Wedding season is here and just as important as the dress, rings and flowers are the little details that make the day special. Not only are cookies a creative way to commemorate a wedding day, they are always appreciated. (Seriously, have you ever seen someone turn down a cookie?) We’ve created some incredible wedding-inspired gifts to customize for your special day. Check them out.

Save the Date Logo Cookies

Our Save the Date Logo Cookies are a genius way to share the exciting news in a creative, exciting way. Customize with your info and share these luscious fondant-topped sugar cookies with friends and family. Makes a great party favor at an engagement party, too!

Ombre Array Cookies

Ombre is so popular, especially with weddings and our Ombre Array Cookies make a gorgeous dessert option with a delicious design sense. Available in shades of coral or teal, these cookies are a decoration in themselves for wedding receptions, bridal showers, or any celebration.

Cookie Basket

Our Cookie Basket tied with a customized ribbon is a popular option for wedding parties. It makes a lovely and accessible treat as guests arrive, paired with a champagne flute full of cold milk.

Best Day Ever Bag

When it comes to thoughtful thank you gifts for the wedding party, from the ring bearer to the florist, there is no better gift than our Best Day Ever Bag. It’s loaded with delicious, freshly baked cookies and makes a perfect individual gift for everyone in the wedding party who helped to make it the best day ever!

Thank You Logo Cookie

And finally, a sweet token of thanks for all wedding guests, our Thank You Logo Cookie is a wonderful way to send guests home on a sweet note. Customized and printed in edible fondant icing on a luscious buttery cookie, it’s an elegant option for a formal party.

Thanks for Celebrating Logo Cookie

Or, if your style is more casual, our Thanks for Celebrating Logo Cookie is just the right sentiment for your party. Same customization options for a perfectly sweet ending to a memorable day.

Browse all of our wedding gifts to choose your favorite mementos for bridesmaids and groomsmen, even sweet tower treats to serve guests or staff. Just remember to always invite Mrs. Fields to the wedding!

Gifts with (Re)Purpose

Next week is another Earth Day and another chance to recommit to keeping our planet healthy and happy! At Mrs. Fields, we love creating unique packaging for our gourmet gifts that can be repurposed after the goodies are gone. Because giving something a second use is one of the best ways to be smart with our resources.

Here Comes the Sun Tote

Our felt totes like Here Comes the Sun are always a popular gift because they can be used again and again. It’s the perfect size for a reusable lunch bag or a toddler purse.

Spring is in the Air Planter

April showers will quickly turn to May flowers, which is why our Spring is in the Air Planter is a favorite gift right now. After the cookies are gone, the bright planter is the ideal spot for some spring blooms.

Bright Side Basket

We have a long reputation for our incredible gift baskets, not only for the gourmet goodies but the sturdy beautiful baskets. We choose beautiful baskets in useful sizes that can easily find new uses around the house.

Wishes Come True Box

More than just a gift box, our Wishes Come True Box was designed to become a fun decoration for every birthday. Let it store your favorite birthday decorations and decorate the room when those special days roll around.

Classic Tub

And finally, our Classic Tub has been a customer favorite for years, transforming into a beverage container, toy box, shoe bin and much more. Sturdy and bright, it fills so many functions!

Those are a few of our favorites, but what about you? What are your favorite ways to repurpose gifts? Share your ideas with us!

Spring Gifts That Wow

Spring is busting out all over, including at Mrs. Fields. We’ve got some bright, new colorful gifts to put on your radar because you never know when you’re going to need to brighten someone’s day with a happy delivery of gourmet goodness. (Like Mother’s Day? Hint, hint.) Take a look at some of our new favorites.

Welcome Spring Gift Box

Our favorite way to send a little something special is the Welcome Spring Gift Box, containing two delectable frosted cookies and an assortment of our favorite bite-sized best. This is a favorite gift idea for teachers and friends.

Signs of Spring Box

Bright blooms on the outside, and a scrumptious bouquet of your favorite cookies and brownies on the inside is our Signs of Spring Box. Choose from two different assortments and share this gift with someone special. We especially love this gift for Mother’s Day.

Spring is in the Air Planter

We love gifts that can be repurposed like our Spring is in the Air Planter. This bright pink planter arrives with freshly baked cookies, and then be used to plant an herb garden or an orchid. This is a chic, delicious gift for that chic friend who needs a pick-me-up.

Flower Power Tower

Big and bold and ready to please, our Flower Power Tower packs a lot of wow for any crowd. Each layer contains the best of our best, cookies, brownies and frosted cookies in either our original or bite-sized varieties. This gift is our favorite way to turn any occasion into an instant party.

Shop all of our spring gifts and take advantage of special offers going on now!

Spring Break Ideas with the Kids: Cookie Capers

If you’re looking for a fun spring break idea for a stay-cation with the kids, we’ve got just the thing. Preheat the oven, give everyone an apron, and spend some time baking up dozens of your favorite cookies. Then, package them up and head out into the beautiful spring weather to deliver them to unsuspecting friends. Whether you stay on the doorstep and get discovered is up to you, but you’re sure to make everyone’s day…and a lot of memories too.

Not interested in doing the baking? We’re happy to do it for you. Our cookie and brownie basket has plenty to share with your household and others!

Send Some Sunshine

Here Comes the Sun Tote

Sick of winter? We are too. But that doesn’t mean we can’t warm things up by sending some sunshine. The Sunshine Collection is our favorite way to spread cheer. It’s perfect for get well gifts, cheer up gifts, or just because winter won’t seem to leave gifts.

Sunny Day Satchel

Know who needs the Sunny Day Satchel? Everyone, but especially your friend who missed her flight and lost her luggage and broke three nails. She really needs it.

Bright Side Basket

Our Bright Side Basket was created with your neighbor in mind, the one who was bitten by a raccoon while trying to rescue a wounded pigeon. The details are fuzzy, but on the bright side, the pigeon is fine now.

Hello Sunshine Tin

Your college son who just got dumped by his first serious girlfriend would really appreciate a fresh delivery of our Hello Sunshine Tin. It’s the second best thing after a mom’s hug.

Sunny Side Cookie Cake

What’s the best way to convey to say to someone that you’re thinking of them? How about a Sunny Side Cookie Cake that says, “Thinking of you”? That should make it clear.

And you know what they say about sunshine, right? The more you spread it, the warmer the world feels.

10 Ways to Treat Yourself for Valentine’s Day

Head Over Heels Box

Valentine’s Day is not just for couples, it’s a day for celebrating love and that includes for yourself. So get inspired and show a little love…to you!

  1. Spend a day of indulgence, whether that means sleeping in or meeting friends for a fancy brunch or scheduling a spa treatment. Clear your calendar of obligations, then fill it up with things that make you feel rejuvenated and valued and special.
  2. Take yourself out to a movie. Your choice, your time, your popcorn, your candy. It’s a private little luxury to sit and enjoy a movie all by yourself. Try it.
  3. Volunteer with an organization you care about. Nothing makes you feel quite as good as service, especially to an individual or organization that is meaningful to you. Whether it’s an hour, the whole day day, or a regular commitment, giving a little bit of yourself is valuable to you too.
  4. Learn something new. There’s probably something you’ve always wanted to do, but just haven’t found the time. Get out of your comfort zone and sign up for a workshop, seek out a mentor, or register for a course. It’s never too late to admit to yourself that you’re worth the investment of time.
  5. Get a new haircut. Mix it up with a new cut or color and introduce yourself to the new and improved you.
  6. Set a goal and break it down. Always wanted to travel to Paris? What would it take to get there? Pick a reasonable date and set it, then break down all the little pieces to make it happen.
  7. Treat a random stranger. Want a rush of joy? Pay for someone’s coffee. Add some change to a parking meter. Leave anonymous notes tucked in benches that say things like, “You’re a great person!”
  8. Reread a favorite book. Going back to an old book is like reconnecting with an old friend. You’ll be surprised at things you missed the first time around, how your perspective has changed with time and maturity. You’ll discover a lot about yourself.
  9. Write a list of all the things you love about yourself. Go ahead, don’t be shy. You know you’ve got great teeth, a killer laugh, and an undeniable knack for supporting your friends. Admit it. Write the list and post it somewhere you can review it often.
  10. Gift yourself! Order yourself a thoughtful gift, and have it delivered to you. Be sure to fill out the gift enclosure with something thoughtful like, “You deserve this.” It’s fun and empowering.
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