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Our Promise to You - 100% Satisfaction Guaranteed

It’s simple. We guarantee the quality, freshness, and presentation of our gifts. If you or your recipients aren’t 100% satisfied, we’ll do whatever it takes to make it right. Because at Mrs. Fields® , good enough never is.®

Why choose a Mrs. Fields® gift?

It’s all about the quality. From the very beginning, the Mrs. Fields® story has been about a commitment to quality and a passion for presentation. If it doesn’t meet our standards, it doesn’t leave our door.

We stand behind our name. When you send a Mrs. Fields® gift, you’re sending the absolute best in gourmet goodness. From our secret blends of premium ingredients, to the exquisite packaging and presentation, our gifts are the ultimate in taste and indulgence.

We know that every gift is important. It’s a representation of your individual taste and thoughtfulness, which is why each gift leaves our hands with a personal touch and our distinctive attention to detail.

We guarantee your satisfaction. You can relax knowing that we’ll accept nothing short of your complete delight. No exceptions.

Redirected packages and weather delays

We do everything in our power to get your gift to its destination fresh and on time. Unfortunately, we cannot extend our guarantee when an incorrect address is given or when extreme weather conditions create a shipping delay.

Support and assistance

If you have a question or problem, please call us toll free at 1-800-COOKIES®, or contact us via e-mail at www.mrsfields.com/contact. You can also reach us by fax at 1-801-412-8899.

We’ll happily address any of your comments or concerns.